Terms & Conditions

Please read these Terms carefully before using SWAPHO or submitting a device for valuation, pickup or sale.

Last updated: 22 August 2026

Important Information

These Terms & Conditions (“Terms”) govern your access to and use of swapho.com, its forms, communications, valuation services, pickup arrangements and device purchase services (collectively, the “Services”). In these Terms, “SWAPHO”, “we”, “us” and “our” refer to the operator of the SWAPHO service. “You” and “your” refer to the customer using the Services.

By using the website, requesting a valuation, scheduling a pickup or completing a device sale, you confirm that you have read, understood and agreed to these Terms and our Privacy Policy.

Plain-language summary: Online prices are estimates. Your device will be inspected before a final offer is confirmed. You are free to accept or reject the final offer before the sale is completed.

Contents

  1. Eligibility and acceptance
  2. Service description
  3. Device information and estimated value
  4. Inspection and final offer
  5. Ownership and prohibited devices
  6. Pickup arrangements
  7. Payment and transfer of ownership
  8. Your data and device preparation
  9. Cancellations and unsuccessful collections
  10. Website use and intellectual property
  11. Service availability and third parties
  12. Disclaimer and limitation of liability
  13. Indemnity
  14. Privacy and communications
  15. Changes to these Terms
  16. Governing law and disputes
  17. Contact information

1. Eligibility and Acceptance

You must be at least 18 years old and legally capable of entering into a binding agreement to sell a device. If you act for a company or another lawful owner, you confirm that you have authority to do so.

You must provide accurate contact, identity, device and ownership information. We may decline, pause or cancel a request where information is incomplete, inconsistent or cannot reasonably be verified.

2. Service Description

SWAPHO allows customers to submit eligible phones, laptops, tablets, watches, earbuds, gaming consoles and other electronics for an estimated value and, where available, arrange inspection and pickup.

Availability depends on device type, model, condition, location, appointment capacity and current market demand. We may refuse a device or request at our reasonable discretion, including when a device is unsafe, ineligible or cannot be properly inspected.

3. Device Information and Estimated Value

You are responsible for selecting the correct brand, model, storage, network status and condition and for disclosing known defects, repairs, missing parts or functional issues.

Any price displayed online or communicated before physical inspection is an estimate only. It is based on the information you provide and current market conditions. It is not a guaranteed purchase price or binding offer.

4. Inspection and Final Offer

We may inspect the device’s identity, serial or IMEI number, physical condition, screen, battery, charging, cameras, buttons, connectivity, accounts, software and other functions relevant to valuation.

After inspection, we may confirm the estimate, provide a revised final offer or decline the device. The final offer may differ where the device or its condition does not match the submitted information. You may accept or reject the final offer before completing the transaction.

5. Ownership and Prohibited Devices

By submitting or selling a device, you confirm that you are its lawful owner or have the owner’s valid authority and that the device is free from undisclosed finance, liens and third-party claims.

You must not submit any device that is stolen, lost, counterfeit, blacklisted, unlawfully obtained, subject to an unpaid finance obligation, locked to another person’s account or otherwise restricted from lawful sale. We may request identification or proof of ownership and may refuse or report a suspicious device where required by law.

6. Pickup Arrangements

Pickup is subject to confirmation, supported locations and appointment availability. You must provide a complete and accurate address and ensure that an authorised adult is present with the device at the confirmed time.

We will make reasonable efforts to attend within the agreed window, but traffic, weather, access restrictions, operational issues or other circumstances may cause delay. Any free-pickup statement applies only to eligible confirmed requests within supported service areas unless otherwise stated before booking.

7. Payment and Transfer of Ownership

Payment is arranged only after inspection, acceptance of the final offer and completion of any required ownership or identity checks. The available payment method and expected timing will be confirmed before completion.

Ownership transfers to SWAPHO only when you accept the final offer, complete the required handover and receive or become entitled to the agreed payment. After completion, you must not attempt to remotely lock, erase, locate or reclaim the device.

8. Your Data and Device Preparation

Before final handover, you should back up all important data, sign out of iCloud, Google, Microsoft and other accounts, disable activation or device locks, remove SIM and memory cards, and factory-reset the device where appropriate.

You remain responsible for your personal data and backups. SWAPHO is not responsible for data that is lost because it was not backed up before handover. Do not provide passwords unless strictly required for an agreed inspection step, and change any temporarily shared access information promptly.

9. Cancellations and Unsuccessful Collections

You may cancel or request a change before the scheduled pickup by contacting us as early as possible. Repeated missed appointments, inaccessible locations, inaccurate information or unavailable devices may result in cancellation or restrictions on future bookings.

If you reject the final offer, the device remains yours. Any exceptional fee or condition will be disclosed before you agree to the relevant service; we will not apply undisclosed charges.

10. Website Use and Intellectual Property

You may use the website only for lawful personal or authorised business purposes. You must not interfere with its security, submit false requests, scrape or copy protected content at scale, introduce malicious code, attempt unauthorised access or use the Services to facilitate fraud.

The SWAPHO name, logo, website design, text, graphics and other original content are owned by or licensed to SWAPHO and are protected by applicable intellectual-property laws. No rights are transferred to you except the limited right to use the website in accordance with these Terms.

11. Service Availability and Third Parties

We aim to keep the Services available and accurate but do not guarantee uninterrupted access. We may maintain, update, suspend or change a feature where reasonably necessary.

The website may contain third-party maps, messaging, payment, analytics or other services. Those services may be subject to separate terms and privacy practices. A third-party link does not constitute our endorsement of all content on that service.

12. Disclaimer and Limitation of Liability

Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded under applicable law. To the extent permitted by law, SWAPHO is not liable for indirect, incidental or consequential loss arising from use of the Services.

We are not responsible for loss caused by inaccurate information supplied by you, failure to back up data, undisclosed account locks, unlawful ownership, third-party systems outside our reasonable control or events beyond our reasonable control. Any liability will be assessed in accordance with applicable law and the circumstances of the relevant transaction.

13. Indemnity

To the extent permitted by law, you agree to compensate SWAPHO for reasonable losses, claims or costs directly resulting from your material breach of these Terms, unlawful sale of a device, false ownership statement or infringement of a third party’s rights.

14. Privacy and Communications

We process personal information in accordance with our Privacy Policy and applicable law. Information may be used to respond to requests, arrange inspection or pickup, verify transactions, prevent fraud, provide support and meet legal obligations.

By submitting your phone number or email address, you authorise service-related communications about your request. Marketing communications, where used, will be handled in accordance with applicable consent and opt-out requirements.

15. Changes to These Terms

We may update these Terms to reflect changes in the Services, operations or applicable requirements. The revised version will be posted on this page with an updated date. Changes apply from publication unless a later date is stated and do not unfairly alter a transaction already completed.

16. Governing Law and Disputes

These Terms and any dispute relating to the Services are governed by the applicable laws of the United Arab Emirates. The competent courts of the UAE will have jurisdiction, subject to any mandatory consumer rights or dispute procedures that apply.

Please contact us first so we have a reasonable opportunity to investigate and resolve any concern.

17. Contact Information

SWAPHO
Website: swapho.com
Email: [email protected]
Phone/WhatsApp: +971 52 645 1386
Location: Bur Dubai, Dubai, United Arab Emirates

The legal company name and any additional registration details may be added here after confirmation.

Need Help With These Terms?

Contact SWAPHO before submitting your device if you need clarification about valuation, inspection, pickup or payment.

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