Plain-language summary: We use information to respond to enquiries, prepare device estimates, arrange inspections or collection, complete accepted transactions, secure the website and meet legal obligations. We do not ask for passwords, PINs or unnecessary copies of personal files.
1. Who We Are
SWAPHO (“SWAPHO”, “we”, “us” or “our”) operates swapho.com and provides device valuation, inspection and collection-related services in Dubai, United Arab Emirates.
For questions about this policy or the use of your personal information, contact us at [email protected] or WhatsApp/telephone +971 52 645 1386. Correspondence address: Bur Dubai, Dubai, UAE.
2. Scope of This Policy
This policy applies when you:
- visit or interact with swapho.com;
- request a valuation or submit device details;
- contact us by website form, email, telephone or WhatsApp;
- book or receive an inspection, appointment or collection service;
- complete or discuss a device sale with SWAPHO.
Third-party websites and services have their own privacy notices. This policy does not control their independent processing.
3. Personal Information We May Collect
| Category | Examples | How received |
|---|---|---|
| Identity and contact | Name, telephone number, WhatsApp number, email address | Directly from you |
| Device and valuation | Brand, model, storage/specifications, serial or identifier where required, condition, faults, accessories, photos you choose to provide | From your submission and inspection |
| Appointment and location | Dubai area, collection address, preferred date/time and access instructions | Directly from you |
| Transaction records | Estimate, inspection result, accepted offer, payment status and service communications | Created during the service |
| Website and technical | IP address, browser/device type, pages viewed, approximate location, cookie identifiers, security and error logs | Automatically through the website |
| Communications | Messages, emails, enquiry text, feedback and complaint records | When you contact us |
Please provide only information that is relevant to your enquiry or transaction.
4. Why and How We Use Information
Depending on the circumstances and applicable law, we may process information with your consent, to take steps requested by you or perform an agreed service, for legitimate business purposes that do not override your rights, or to meet legal obligations.
| Purpose | Typical information |
|---|---|
| Respond to enquiries and provide customer support | Contact and communication details |
| Prepare an initial estimate and confirm device eligibility | Device model, specifications and stated condition |
| Arrange and manage inspection or collection | Name, phone, address/area and appointment details |
| Inspect a device and complete an accepted transaction | Device identifiers, condition, offer and transaction record |
| Protect users, prevent fraud and secure the website | Technical, security and transaction data |
| Comply with legal, regulatory, accounting or dispute requirements | Relevant records required for the applicable purpose |
| Measure and improve website performance | Cookie and analytics information, where permitted |
We will not use personal information for an incompatible new purpose without an appropriate legal basis and, where required, further notice or consent.
Before You Hand Over a Device
Back up information you want to keep, sign out of accounts, disable activation locks, remove SIM and memory cards, and factory-reset the device where appropriate.
You remain responsible for personal information stored on your device until it is properly removed.
5. Personal Information Stored on Your Device
SWAPHO does not need access to your photos, messages, contacts, passwords, banking applications or other personal files to provide an ordinary valuation. Do not share a password, PIN, one-time password or banking credential with us.
If a device cannot be reset before inspection, tell the representative. Any limited access needed to test device functions should occur transparently and only with your permission. Remove personal content and linked accounts before completing a sale.
8. International Data Transfers
Some technology or communication providers may process or store information outside the UAE. Where applicable, we seek to use appropriate contractual, organisational or legal safeguards for cross-border processing and sharing, as required by applicable UAE data protection law.
Using WhatsApp, email or another third-party service also involves that provider’s independent terms and privacy practices.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose collected, including customer support, completing an agreed transaction, security, accounting, dispute management and legal compliance.
Retention periods may vary according to the type of record, whether a transaction was completed, applicable limitation periods, legal requirements and the need to establish or defend legal claims. Information may then be securely deleted, anonymised or retained where law requires.
10. How We Protect Information
We use reasonable technical and organisational measures intended to reduce unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, secure hosting tools, software updates, malware protection, backups and limiting access to people who need the information.
No internet transmission or storage system can be guaranteed completely secure. If you believe information has been misused or exposed, contact us promptly.
11. Your Privacy Rights
Subject to applicable law, identity verification and any lawful exceptions, you may have rights relating to your personal information.
Ask what personal information we process and request available information about that processing.
Ask us to correct inaccurate or incomplete personal information.
Request deletion where the information is no longer required or another legal ground applies.
Ask to restrict or stop certain processing where applicable.
Withdraw consent for future processing where consent is the basis used.
Request available transfer options or raise a concern with us or the relevant authority.
To make a request, email [email protected]. We may ask for reasonable information to verify your identity and locate the relevant records. Some requests may be limited where retention or processing is required by law or for legal claims.
12. Children’s Privacy
SWAPHO services are intended for adults able to enter into a device sale. We do not knowingly request personal information from children for independent transactions. A parent or legal guardian should contact us if a minor’s information has been submitted, so appropriate action can be considered.
13. Changes to This Policy
We may update this policy when our services, technology or legal requirements change. The revised version will be posted on this page with an updated effective date. Material changes may also be highlighted through the website where appropriate.
14. Privacy Contact
Questions, corrections, deletion requests or privacy concerns can be sent to SWAPHO using the details below.
Email: [email protected]
WhatsApp / Telephone: +971 52 645 1386
Correspondence location: Bur Dubai, Dubai, UAE
This page is a business policy draft based on the currently described SWAPHO workflow and is not a substitute for advice from a qualified UAE legal professional.
